The article is devoted to the study of the stakeholder survey system at the university as a tool for ensuring the quality of educational activities. The analysis was carried out on the basis of the experience of the Grodno State University named after Yanka Kupala. The importance of satisfaction surveys in determining quality, planning strategic and operational activities, the need to conduct research among all categories of stakeholders is noted. The structure of the consumer survey system is characterized. Criteria for evaluation and the need to determine indicators in their structure are presented. The distribution of responsibility for organizing surveys and collecting primary information is shown. Special attention is paid to the procedure for applying the results of research to improve the work and determine the quality of the activities of the university, structural units and managers.

university, education quality, survey system, stakeholders, quality management